Privacy Policy

1. Introduction

Helix Path ("we," "us," or "our") is committed to protecting the personal data of our website visitors, prospective clients, and existing clients. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data. It applies to all interactions with our website and services.

Our registered address is 11F, No. 77, Sec. 1, Jianguo North Road, Zhongshan District, Taipei 104, Taiwan. For any questions about this policy, please contact us at [email protected].

2. Data We Collect

We may collect the following types of personal data:

Information you provide directly: name, email address, phone number, company name, and any details you include in messages submitted through our contact form or email correspondence.

Information collected automatically: IP address, browser type, device type, pages visited, time spent on our website, and referring URL. This data is gathered through cookies and analytics tools.

Engagement-related data: if you become a client, we may collect business information necessary to deliver our consulting services, such as organizational structure details, vendor lists, or regulatory documentation you choose to share with us.

3. How We Use Your Data

We use personal data for the following purposes:

To respond to inquiries submitted through our contact form or by email. To deliver consulting services as agreed in our engagement proposals. To send relevant communications about our services, but only when you have opted in or when we have a legitimate business interest. To analyze website usage patterns and improve the functionality and content of our site. To meet our legal obligations, including record-keeping and tax compliance under Taiwanese law.

4. Legal Basis for Processing

We process personal data under the following legal bases as defined by Taiwan's Personal Data Protection Act (PDPA) and, where applicable, the EU General Data Protection Regulation (GDPR):

Consent: when you submit a contact form or agree to receive communications. Contractual necessity: when processing is needed to deliver consulting services you have engaged us for. Legitimate interest: for website analytics and business development, where such interest does not override your rights. Legal obligation: when we are required by law to retain or disclose information.

5. Data Retention

Contact form submissions are retained for up to 24 months after the last interaction unless you request deletion sooner. Engagement-related data is retained for the duration of the project plus five years for legal and professional record-keeping purposes. Website analytics data is retained in aggregated, anonymized form and is not linked to individual identities beyond the initial collection period of 14 months.

6. Data Protection Measures

We implement appropriate technical and organizational measures to protect your data. These include encrypted data transmission via TLS/SSL for all website interactions, encrypted storage for project files, role-based access controls limiting data access to authorized personnel, regular security reviews of our IT systems, and secure disposal procedures for project materials upon engagement completion.

7. Cookies

Our website uses cookies to provide basic functionality and to understand how visitors use our site. For a detailed explanation of the cookies we use and how to manage your preferences, please visit our Cookie Policy page.

8. Third-Party Services

We may use third-party tools for website analytics (such as Google Analytics) and for hosting our website. These service providers may process limited personal data on our behalf. We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

The right to access the personal data we hold about you. The right to request correction of inaccurate data. The right to request deletion of your data, subject to legal retention requirements. The right to withdraw consent at any time, where consent is the legal basis for processing. The right to data portability, where technically feasible. The right to object to processing based on legitimate interests. The right to lodge a complaint with the relevant supervisory authority — in Taiwan, this is the National Development Council.

To exercise any of these rights, please contact us at [email protected].

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies before providing any personal data.

11. Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Helix Path
11F, No. 77, Sec. 1, Jianguo North Road, Zhongshan District, Taipei 104, Taiwan
Email: [email protected]